At Official Stussy, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund and returns policy to ensure your peace of mind.

Refunds

We gladly accept returns for a refund within 30 days of the original purchase date. To be eligible for a refund, the item must be unused, in its original condition, and with all tags and packaging intact. Once we receive your return and verify its condition, we will process your refund to the original method of payment, excluding any shipping charges.

Please note that personalized or customized items are not eligible for refunds unless they are defective or damaged upon arrival.

Returns

To initiate a return, please follow these simple steps:

  1. Contact our customer service team at returns@officialstussy.com to request a return authorization (RA) number. Please include your order number and the reason for the return in your email.
  2. Once you receive your RA number, securely package the item(s) you wish to return, including all original packaging and documentation.
  3. Affix the provided return shipping label to the package and drop it off at your nearest postal service location.

Please note that customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure that your return reaches us safely.

Exchanges

Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item for a different size, color, or style, simply return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at customerservice@officialstussy.com with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

Contact Us

If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact us at customerservice@officialstussy.com. Our dedicated customer service team is here to assist you every step of the way.

By shopping with Official Stussy, you can shop with confidence knowing that we stand behind the quality of our products and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Official Stussy.